Frequently Asked Questions (FAQ)

• Every 2 weeks to file a Payment Request
• At any time to change your contact information (address and/or phone number)

• Social Security Number (first time only)
• Tele-Serv Personal Identification Number (PIN) (first time only)
• Earnings Information (if applicable)
• Work Search Contact Log

If you already have a User ID and password from another TWC Internet system, such as WorkInTexas.com, use it to logon to Unemployment Benefits Services. Sign up for a User ID only if you don't already have a TWC User ID.

You can change your contact information (address and phone number) for TWC Unemployment Benefits correspondence using Unemployment Benefits Services. The new address will be updated automatically in WorkInTexas.com by the next business day. Logon to WorkInTexas.com to change your telephone number in WorkInTexas.

You can call a TWC Tele-Center Customer Service Representative for help.

To change information you entered, edit it from the Review and Submit page. Use the Edit link shown at the top of the section. For example, click the Edit Work and Other Income link if you want to change your answers displayed under the Work and Other Income heading.

When editing a section, you will need to review and edit all web pages related to that section. When you finish the last page in that section, you will be returned to the Review and Submit page.

Changes to some answers could change what additional details are required. Information that is no longer necessary will be automatically deleted. New information may be required. For example, if you gave a detailed statement about attending school, this statement will be deleted if you go back and answer that you did not attend school or training.

Your Payment Request is complete after you submit the information and receive the confirmation message. To submit the information, you must certify that your information is true and complete and click the Submit button on the Review and Submit page.

To obtain a complete printout of your responses, click the printer icon on your browser's toolbar.

1. Register for work search with WorkInTexas.com (if required) within three (3) business days of the date you submitted your claim application.
2. Be ready, willing and able to accept full-time work.
3. Actively search for work each week and keep a detailed log of your work search activities. TWC requires you to do a minimum number of work search activities each week and may ask to look at your log to verify your activities.
4. Read all information mailed to you by TWC.
5. Continue to request payments every two weeks while you are unemployed.

The money for Unemployment Benefits comes from taxes the employers pay to the state and federal governments. The law does not allow employers to deduct money from your paycheck to pay for Unemployment Benefits.

Stop filing your Payment Requests; no other notification is needed. If you begin working during a Payment Request period, you may be eligible for a partial payment. Report your earnings for that period and then stop filing. You may contact your local Workforce Center if you no longer need job referrals.

See Unemployment Insurance Benefits Information.