Employer Response to Notice of Application

What does the Employer Response system provide?

The Employer Response system allows employers to respond to the Notice of Application for Unemployment Benefits and the Request for Work Separation Information using the Internet.

Responses take approximately two to five minutes to complete. The online system asks for the same information as the notice that TWC mailed to you.

When you submit the response, you receive a confirmation number. You may print the Confirmation page for your records.

If you experience any difficulties using the system, call the TWC Tele-Center or mail or fax your response using the information provided on the Notice of Application for Unemployment Benefits.

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What if my TWC Account Number is different than what is on the unemployment notice?

If your TWC Account Number is different than the number on the Notice of Application for Unemployment Benefits TWC mailed to you, enter the correct account number in the Comments, Additional Information, or Explanation field. A TWC representative will update the information on your account.

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Why do I need a confirmation number?

The confirmation number verifies that you completed the response for the specified claim. The Confirmation page includes a confirmation number and allows you to print a copy of the response for your records.

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Do I need to print the Confirmation page?

You are not required to print the Confirmation page. However, TWC recommends that you print the Confirmation page or save it to your computer in case you or the applicant appeal a decision on the claim. After you submit the response, TWC uses the information to determine the applicant's unemployment benefits eligibility. You may write the confirmation number on the Notice of Application for Unemployment Benefits, print or save the Confirmation page, or depend on TWC's electronic records.

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After I submit my response using the Employer Response system, should I contact TWC?

No. You do not need to contact TWC after you submit your response. We do not process duplicate responses. A TWC representative will contact you if we need additional information.

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What if I want to change my response after I submit it?

You may not change your response on the Employer Response system once you receive a confirmation number. If you need to speak to a TWC representative about the response, call the phone number shown on the Notice of Application for Unemployment Benefits.

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I tried to submit my response over the Internet but it did not work. What should I do?

Try to submit your response later, or respond using one of the other methods listed on the Notice of Application for Unemployment Benefits that TWC mailed to you.

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What is an interested party? If I am not an interested party to the claim, will I still get a copy of the determination?

If this is a new application for unemployment benefits, you will become an interested party to the claim and TWC will mail you a copy of the determination, if we receive your response by the date specified at the top of the Notice of Application for Unemployment Benefits that TWC mailed to you.

If this is not a new application for unemployment benefits, you will only receive a copy of the determination and have the right to appeal if:

• You respond to the notice by the date specified at the top of the Notice of Application for Unemployment Benefits
  AND
• We notify you that TWC is charging your account for the existing claim OR we make you an interested party to any decisions on the existing claim.

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Address Changes

Will changing my Determination Address affect any of the other addresses I have on record with TWC?

No. When you respond to a Notice of Application for Unemployment Benefits and request a change of address, the address change only affects determinations for that specific claim. Use the Designated Address Form to request a designated address for all UI or Chargeback correspondence.

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Can I change my address to an international address?

Yes. Enter the new address in the Comments, Additional Information, or Explanation field. A TWC representative will update the information on your account.

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If I have an international address, can I change it to a United States address?

Yes. Select the Edit Determination Address link on the Review and Submit Response page and enter the new address.

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Why does TWC standardize my address?

TWC standardizes your address to promote accurate mail delivery. The standardization process makes minor changes, such as adding the correct abbreviation for Street or Avenue, or adding the ZIP+4 Code, if found.

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Basic Internet Instructions

How do I navigate through the web pages?

You move, or navigate, through the web pages in several ways, including clicking on menu items, links and buttons. The descriptions below are specific to Texas Workforce but generally will apply to other web sites as well.

• Buttons at the bottom of each page are the best way to navigate if you're providing information on several different web pages. Clicking on buttons such as Submit, Next or Save will save your information as necessary and take you to the next page in the process. Cancel and Previous buttons will take you back to the previous page or step without saving your entries on that page. Use the buttons provided on the web pages instead of the Back and Forward buttons in your web browser, to ensure that only the correct information gets saved and submitted.
• Banner links are in a colored banner across the very top of the web page, which also contains the name of the application. These links are usually very general in nature, such as My Home and Logoff.
• Top navigation is a row of links or tabs near the top of the web page below the banner. This is the main menu, or major functions, for the application.
• Left navigation is a column of links on the left side of the web page, which links to related web pages within the main function you are performing. The set of links may have a title, such as Quick Links or a brief description of the type of links provided.
• Breadcrumbs are a list of items in a column on the left side or across the top of the web page. They are a list of steps in a process, with your current step highlighted to show your progress, but they are not links that can be used for navigation.
• Footer links are at the very bottom of the web page and contain some general resource links, such as contact information or how to report technical problems with the web site.

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How do I enter information into the fields?

There are several different types of fields used to collect information. Required information is marked with a red asterisk (*) before the field. All other information is either optional or is only required based on other answers.

• Text boxes (outlined boxes) allow you to type the requested information into the field. You may need to click or tab into the box before you begin typing. If the text box is only one line, it will stop you when you have entered the maximum number of characters allowed. If it is more than one line, it will have a note under the text box that tells you the maximum number of characters allowed. Depending on your personal browser settings, it may also stop you when you have entered the maximum number of characters. See example below.

  First Name:  

• Radio buttons (small circles) allow you to select only one of the choices listed. Click the radio button, or circle, next to your choice. The selected answer will have a black dot within the circle. To change your answer, click on a different radio button. See example below.

  Commercial Drivers License   Yes No

• Check boxes (small squares) allow you to select one or more of the choices listed. Click the check box next to each of your choices. The selected answer(s) will have an "x" within the checkbox. To change your selection, click on a selected checkbox again to remove the "x" and then make any other selections. See example below

  How do you want to be contacted?
  Email
  Telephone
  Mail
  

• Drop down boxes (outlined boxes with an arrow on the right) allow you to select one item from a list. The drop down may say "Choose One" or may show the most common answer, such as Texas for the state. To see the list, click anywhere on the drop down box or on the arrow. If all of the choices do not display, you can scroll using the scroll bar on the right of the list (up and down arrows in a bar), use the up or down arrows on your keyboard, or type the first letter of your desired selection. For example, if you want to choose Texas from a list of states, type "T" once and it will scroll to Tennessee. Type "T" again or press the down arrow key and it will scroll to Texas. Click on your selection or highlight it using the arrow key, and then tab or click outside of the field. See example below.

  State:   Choose One

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Why do I sometimes get messages at the top of the page?

There are two types of messages in Texas Workforce Internet applications. You can tell the difference by the symbol before the message and by the color of the message.

• Error messages begin with a yellow triangle around an exclamation point (!) [] and are in red type. They display if you did not enter information or the information was not in the required format. For example, if you enter a letter in a phone number field or leave the area code blank, you will receive an error message that tells you a phone number has to be 10 numbers. If the error is about a specific field, the error message will start with the name of the field then give you instructions on how to fix the error. The field will also have a yellow triangle by it to help you find it faster. Once you have fixed any errors listed, then submit the page again by pressing the appropriate button at the bottom (Next, Submit or Save).
• Informational messages begin with a blue circle around an "i" [] and are in blue type. They display when there is important information for you but there was not an error in what you entered. A message may tell you that something was completed successfully or it may give you important advice based on your specific circumstances.

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How can I get help?

The types of online help may vary, depending on how complex a web page or application is. All of our help pages open a new browser window, so you will not lose any information you have entered into the application. When you are done using help, just close the window and you will return to the application. The possible online help options include the following:

• Page help gives detailed information or instructions about a specific web page. If page help is available, a "Need Help?" link will display to the far right of the web page title. Page help may include an overview that describes the purpose of the page and general instructions, tips on completing the page, more detailed instructions on the information entry fields, and a complete description of each button on the page.
• Glossary explains special words or phrases used on these web pages. Words or phrases that are defined in the glossary will be underlined links on the web pages. Click the link to view the definition. There may also be a "Glossary" link in the footer. You can scroll through the glossary, or click a letter of the alphabet from the list at the top to view all definitions starting with that letter.
• Frequently Asked Questions (FAQ) helps you understand how to use these web pages. The questions are listed at the top of the page under category headings. Click on any question to view that question and answer. Click on any category heading to view that entire category. You can use the "Back to Top" link to return to the list of questions, or you can scroll through the entire list of questions and answers.
• Report Technical Problems is a link, usually at the bottom of the page, that will either open an email message to the appropriate address or will give you a web page with phone numbers or other contact information. Use this if there are technical problems with the web site, such as a page not found or an error page saying the system could not process your request.

For more specific help, there are various links for Texas Workforce contact information.

• Contact Information link, one of the banner links on each application's home page and logon pages, provides links to Texas Workforce directories, email addresses, and customer surveys.
• Contact Us links may be provided in the footer, for contact information specific to that application. The link name may be slightly different, such as "Contact TWC Tax".
• Information or Error Messages give contact information when the system determines you need assistance from staff.

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